Frequently Asked Questions

Find answers to common questions about our products and services.

Question 1: What are your shipping options?

Answer: We offer standard and expedited shipping options.

Question 2: What is your return policy?

Answer: We accept returns within 30 days of delivery or pick-up for all new items. A Return Authorization is required prior to the shipping of your return. Returns must be in the same condition as sold and in the original packaging. Returns are not accepted for custom items, used bows, and used accessories. At the end of the day, we will try to make the situation right again.

Question 3: How can I contact customer support?

Answer: You can reach us through our contact page, call, or email us directly.

Question 4: What gives? Why are so many products a Special Order? Don't you have them stocked?

Answer: The reality of this is that we are a small business. I run Double M Archery LLC on the side of being Active Duty in the Army. We don't have the financial funding nor the physical space to hold a complete stock like a brick-and-mortar retail store. But your faith in us and your support helps us grow with the goal that one day we will move into a full-sized archery shop. 

Question 5: How long does it take for my order to ship?

Answer: For in stock orders, we will process and ship your order within 3-5 business days. For products that are in stock, but labeled as Special Order in their product description, the shipping timeline is dependent on our distributors' stock. You should expect at least 2-3 weeks for shipment. You are more than welcome, and encouraged, to reach out to us prior to ordering a Special Order product so that we can provide you with a clearer shipping timeline.